If I could rate Blue Brick Financial negative stars I would. This was the most frustrating experience trying to refinance a home that I have ever had. These people never returned my phone calls or emails, they ignored me for weeks at a time, then when they finally did do something it wasn't even close to what we had discussed. Total waste of time.
Blue Brick Financial unexpectedly increased my interest rate and monthly payment on my mortgage refinance without my knowledge when I went to sign the closing documents!
During the past few months I have been working with this company to refinance my existing home mortgage. Finally, on January 10th, 2013 at 11:55 am I received a call from Blue Brick Financial (1-480-981-3330) and the gentleman I spoke with told me that my loan had been approved by the bank and that my new interest rate would be 3.25% and my monthly payment would be $1,551. He said to expect a call to set up a time to have someone come to my home to sign the closing documents. I scheduled an appointment, and a few days later another gentleman came to my home for us to sign the documents. My wife and I were very surprised to see that the closing documents stated that the new interest rate would be 3.49% and the monthly payment would be $1,580. We did not sign the papers because these were not the terms that we had agreed upon, so I instead tried to contact the company to fix this mistake. Instead of resolving the situation and upholding their end of our agreement, Blue Brick Financial has instead decided to try to convince me to agree to their “new” terms. Despite my repeated requests for them to honor their word, they have chosen to ignore the problem and hope it goes away. Had I known that this was the way that they treat their customers, I never would have chosen to refinance through Blue Brick Financial. It isn’t worth the anger and frustration that I’ve been forced to endure.